PRESENTATION:
In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
VIDEO:
Watch this video to see how IBM is helping research organizations take advantage of cloud computing solutions to help these groups do more with less.
EBOOK:
Fortunately, dynamic case management (DCM) can help enterprises deal with dysfunctional processes. This expert e-book, part two of a series on process management, will introduce readers to DCM, define untamed processes and explore such processes in the context of enterprise resource planning (ERP) and integration.
RESOURCE CENTER:
See how the SAP CRM Rapid Deployment Solution – helps organizations to get essential CRM capabilities, quickly at an affordable price and provides customers options to grow as their businesses grow
WHITE PAPER:
What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
EBOOK:
This comprehensive e-book serves as an introduction to service-oriented architecture (SOA) and explores best practices, challenges, and lessons learned about SOA implementation from market-leading companies across all business sectors.
JOURNAL ARTICLE:
This collection of journal articles is focused on the concept of creating value and its importance as the key element for enterprise performance management (EPM).
EBOOK:
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them. The key to solving the problem-- not just answering, but resolving the issue.
WHITE PAPER:
Aligning IT with business and focusing on business models and processes is the key to enabling flexibility. Read this paper to learn how SOA can help your organization improve its flexibility while increasing revenue.
