Telecom Research Library

Description
CosmoCom raises enterprises to new levels of reachability with the most advanced all-IP contact center platform in the industry. The global leader in Contact Center Consolidation 2.0, CosmoCom enhances the customer experience with a lower TCO and more favorable ROI than any comparable system. Consolidation 2.0 enabled by CosmoCom is available as a premise-based platform and as a hosted service from top global service providers.

Consolidation 2.0 encompasses: all contact center functions; multiple locations with any combination of onshore, offshore and home; formal and informal agents; captive and outsourced operations; multi-channel communication; and multiple applications. CosmoCom customers include Fortune-class enterprises worldwide and service providers such as BT, KPN, NTT, Tata, Verizon and many others. It is the most-selected provider of hosted contact center platforms worldwide.

Organization Type: Vendor
Date Founded: 1995

Product Coverage
Below is a list of the key products that CosmoCom, Inc. has listed on Telecom Research Library: