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Product:  Service Level Agreement (SLA) Management
Company:  Digital Fuel
Type:  Software
Description:  SLA management--measuring and managing service performance, compliance, costs, and direct business impact--is the core method by which today's service organizations drive service excellence, customer satisfaction, and business value.

The Digital Fuel application for SLA Management provides the ability to model and measure any business or IT service, identify trends and potential failures with proactive alerts, track and calculate service incentives and penalties, and measure business impact.
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Related   Products:  Business Service Management Software | SLA

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