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CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction
sponsored by IBM
 | White Paper: | Posted: 30 Nov 2009
| | Published: | 30 Nov 2009 | |
Summary: |
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.
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A Culture of Customer Satisfaction: How CustomerSat Feedback System is a Catalyst for Business Growth at SimplexGrinnell
sponsored by MarketTools, Inc.
| Case Study: | Posted: 25 Nov 2009
| | Published: | 19 Aug 2009 | |
Summary: |
This case study explores how SimplexGrinnell, a leader in fire and life-safety systems and services, has successfully employed the MarketTools CustomerSat enterprise feedback system to improve overall customer satisfaction by 210% and grow their business.
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Measuring and Improving Customer Satisfaction in the Insurance Industry
sponsored by MarketTools, Inc.
| Analyst Brief: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.
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9 Critical Steps in Designing Enterprise-Wide Feedback Systems
sponsored by MarketTools, Inc.
| White Paper: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
This white paper highlights the nine critical steps that every organization should follow as they begin designing an enterprise feedback program. Here we review a proven approach to designing enterprise-wide feedback systems that customer satisfaction professionals have developed, refined, and perfected over nearly a decade.
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Saving At-Risk Customers and Revenue Through Survey Action Management
sponsored by MarketTools, Inc.
| White Paper: | Posted: 25 Nov 2009
| | Published: | 24 Nov 2009 | |
Summary: |
Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.
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60 TB of Savings in 4 Days: EMC IT’s Informatica Data Archive Proof of Concept
sponsored by EMC Corporation
| White Paper: | Posted: 20 Nov 2009
| | Published: | 19 Nov 2009 | |
Summary: |
This paper illustrates the ability to reduce the data growth challenge seen with EMC’s Oracle Applications CRM implementation via a Proof of Concept (POC) sponsored by the EMC IT organization.
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Microsoft Podcast: Pivotal CRM Innovates with Microsoft Technologies
sponsored by Pivotal CRM, a CDC Software solution
 | Podcast: | Posted: 18 Nov 2009
| | Premiered: | 18 Nov 2009 | |
Summary: |
This podcast explains how Pivotal 6 increases user adoption and productivity by mirroring the familiar Microsoft interface and embedding Microsoft Outlook and SharePoint within the CRM system.
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Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth
sponsored by Sun Microsystems, Inc.
| Product Literature: | Posted: 16 Nov 2009
| | Published: | 16 Nov 2009 | |
Summary: |
Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 11 Nov 2009
| | Published: | 11 Nov 2009 | |
Summary: |
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
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Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice
sponsored by Pivotal CRM, a CDC Software solution
| White Paper: | Posted: 11 Nov 2009
| | Published: | 11 Nov 2009 | |
Summary: |
This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
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Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise
sponsored by IBM
| White Paper: | Posted: 10 Nov 2009
| | Published: | 14 Apr 2009 | |
Summary: |
This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime.
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Take a Holistic Approach to Business-Driven Security
sponsored by IBM
| White Paper: | Posted: 28 Oct 2009
| | Published: | 06 Mar 2008 | |
Summary: |
This paper introduces actions that organizations can take to drive security efforts from a business and operational perspective and discusses how security leadership from IBM can help enable their success.
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How to Maximize Revenue by Sending Targeted Promotions to Customers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper discusses the key obstacles that stand in the way of marketers garnering good insights into retention rates and customer profitability and presents a solution on how to overcome these obstacles. You'll also learn how to increase customer loyalty and retention while increasing revenue.
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Focusing on High-Tech Manufacturers
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper explores the idea that to effectively compete today and into the next generation, high-tech manufacturers must rethink their customer relationship management (CRM) strategies. Read on to learn the three strategies high-tech manufacturers must do if they want to be profitable tomorrow and in the years to come.
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Next Generation Customer Focus: Strategies and Business Activities Necessary for World-Class Performance and Success
sponsored by Infor CRM
| White Paper: | Posted: 23 Oct 2009
| | Published: | 23 Oct 2009 | |
Summary: |
This paper focuses on consumer products manufacturers and the strategy of customer-focused innovation, exploring NGM study questions and examines business areas where customer-focused innovation has potential to influence performance outcomes. Read on to learn how ways to effectively identify and satisfy customer demand.
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MORE SPECIFIC TOPICS:
Contact Management |
CRM Analytics |
Mobile CRM |
PRM |
Profiling