CASE STUDY:
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.
PRESENTATION TRANSCRIPT:
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.
WHITE PAPER:
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful.
WHITE PAPER:
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
EZINE:
Read about Luxembourg's aim to play a larger role in the rapidly growing global financial technology market. Also find out how a Siri-like digital assistant will automate the completion of government service requests in Estonia.
EZINE:
Tech Nordic Advocates has adopted a new approach to closing the gender gap in Danish technology startups, looking to emulate Canada's top-down approach.
EZINE:
In this week's Computer Weekly, we talk to Disney Advertising Sales about how it is using data to subserve story-telling excellence. We delve into how rising energy costs negatively impacted the the UK arm of Sungard Availability Services. And we look at the role of infrastructure as code in edge datacentres. Read the issue now.
EGUIDE:
In this e-guide, we look at Finland and how state investment is being used in a milestone project involving public and private sector organisations to understand the applications of the technology. And we hear how Spanish bank BBVA is examining the complex financial problems that could be solved by quantum computing.
EGUIDE:
The growing momentum around 5G has spurred the rise of edge computing applications designed to crunch and process data at the edge of the network. In this e-guide, read more about edge computing developments in the Asia-Pacific region, as well as the pros and cons of adding edge computing to a cloud architecture
