Consumer Internet Services White Papers

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Implementing Best Practices: The Dell Management Console and ITIL
sponsored by Dell and Symantec
WHITE PAPER: The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.
Posted: 15 Oct 2009 | Published: 01 Mar 2009

Dell and Symantec

Addressing changing customer behavior
sponsored by IBM
WHITE PAPER: This resource offers valuable insight to help you better understand customer behaviors and improve online customer experiences.
Posted: 13 Nov 2013 | Published: 31 May 2013

IBM

Grow Your Business : HP AllianceOne Partner Program
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This resource details a partnership program specifically designed for resellers and service providers that offers an integrated set of technical, marketing, sales and collaboration services to help you grow your business and better meet today's customer needs.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

Hewlett Packard Enterprise

Strategic Server Refresh with IBM System x
sponsored by IBM and Intel.
WHITE PAPER: This white paper demonstrates the value of keeping your servers up to date with refresh and upgrades.
Posted: 07 Jul 2014 | Published: 18 Jun 2013

IBM and Intel.

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow

The State of IT Systems Management
sponsored by Kaseya
WHITE PAPER: This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems.
Posted: 13 Aug 2010 | Published: 13 Aug 2010

Kaseya

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.

ASG-Discovery and Dependency Mapping (ASG-DDM)
sponsored by ASG Software Solutions
WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
Posted: 23 Feb 2010 | Published: 23 Feb 2010

ASG Software Solutions

Want Personalized Service Delivery? Consider MyIT.
sponsored by BMC Software
WHITE PAPER: This whitepaper covers how users demand the same availability and performance from their work IT services and applications as they find from those they use in their spare time.
Posted: 20 Dec 2013 | Published: 20 Dec 2013

BMC Software

IT Service Assurance: Achieve proactive IT operations
sponsored by BMC-Accenture
WHITE PAPER: This white paper explores the role of a command center in helping companies monitor and manage individual technologies and explains why a service-oriented approach is essential.
Posted: 22 Aug 2011 | Published: 22 Aug 2011

BMC-Accenture