Call Centre Management Multimedia

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Visa Desjardins Provides a Differentiated Customer Experience sponsored by Genesys WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. Posted: 16 Sep 2013 \| Premiered: Feb 27, 2013 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Service \| Customer Support Software

Unified Communications sponsored by CDW Corporation WEBCAST: Integrate multiple communication networks into a single, unified system to enable more effective communication and collaboration with staff, partners, and customers. Posted: 27 Jul 2010 \| Premiered: Jul 27, 2010 TOPICS: Call Center Management \| Collaboration \| Email \| Instant Messaging \| Telephony Systems \| Unified Messaging \| Voice Mail Software \| VoIP \| Web Conferences

The Secret Recipe: Transforming Best-In-Class Contact Centers sponsored by Talkdesk WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help. Posted: 27 Aug 2019 \| Premiered: Aug 27, 2019 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service

Improving Operations with IT Automation sponsored by Insight VIDEO: With the help of automation, organizations can overcome these challenges for a variety of benefits. In this video, learn how offloading repeatable tasks from IT teammates can unleash strategic work and innovation for your business. Posted: 15 Feb 2024 \| Premiered: 15 Feb 2024 TOPICS: IT Management \| IT Service Management \| IT Systems

Vertical Industry Opportunities for Digital Business sponsored by Hewlett-Packard Enterprise WEBCAST: Leverage Gartner's market insight to perfect your vertical industry strategies. Posted: 08 Feb 2017 \| Premiered: Feb 8, 2017 TOPICS: IT Management

Reduce Insider Threats Risk Through End User Empowerment sponsored by McAfee, Inc. VIDEO: Employees are a giant risk to your most sensitive data. Reduce the risk by educating users on the three best practices. Posted: 10 May 2017 \| Premiered: 10 May 2017 TOPICS: IT Management

Transform Your Data With a Single Solution sponsored by IBM WEBCAST: Avoid increase costs and delayed projects. Learn how to deploy a single transformation solution across your enterprise. Posted: 20 Jan 2017 \| Premiered: Jan 20, 2017 TOPICS: IT Management

ASICS EMEA Hits the Ground Running with Cloud-Based Mobility Solution sponsored by Microsoft VIDEO: Watch this video to learn how everyone at ASICS is in better shape to help the company attain its goal to become the number one brand for the sports enthusiast by using the Microsoft Enterprise Mobility + Security (EMS) solution. Posted: 14 Feb 2018 \| Premiered: 14 Feb 2018 TOPICS: IT Management

Should, Shall, or Must: HIPAA Rules and Their Interpretation sponsored by IBM VIDEO: Product Architect at IBM discusses the Interpretation Request process within the HIPAA Implementation Guides. Posted: 20 Jan 2017 \| Premiered: 20 Jan 2017 TOPICS: IT Management

IBM Flash Storage Expands with Midrange All-Flash Products sponsored by IBM WEBCAST: IBM introduces midrange and entry-level all-flash options and adds a migration program directed at EMC-Dell customers. Posted: 06 Apr 2017 \| Premiered: Apr 6, 2017 TOPICS: IT Management