ESMR White Papers

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ESMR White Papers (View All Report Types)

Transformative Service Management - Reinventing Service Management for the New Style of IT sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper details the changes that have transformed IT and how they should be viewed as an opportunity for the department to reassert its value. Posted: 26 Nov 2013 \| Published: 22 Oct 2013 TOPICS: IT Best Practices \| IT Departments \| IT Infrastructure \| IT Management \| IT Management Services \| IT Service Management \| IT Systems

Top Ten Considerations When Evaluating Unified Communications Solutions sponsored by Cisco Systems, Inc. WHITE PAPER: Businesses of all sizes are taking advantage of the rapid advancements in unified communications. Now you can download a Cisco white paper to help make the best unified communications decisions. The paper breaks down ten areas you should consider when evaluating an upgrade of unified communications solutions. Posted: 17 Jun 2011 \| Published: 17 Jun 2011 TOPICS: Communications Software \| Communications Systems \| Telecommunications Infrastructure \| Telecommunications Systems \| Teleconferences \| Teleconferencing Software \| Telephony Services

Maximizing ROI with the Microsoft-Polycom UC Solution sponsored by Polycom, Inc. WHITE PAPER: Read how Microsoft and Polycom’s partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI). Posted: 15 Feb 2011 \| Published: 15 Feb 2011 TOPICS: Business Communications \| Communications Systems \| Instant Messaging \| IT Management Services \| Productivity \| ROI \| Unified Messaging

Outsourcing IT Projects: 12 Success Factors to Consider sponsored by Rackspace Technology WHITE PAPER: This guide explores the 12 success factors IT professionals should consider when looking to outsource IT projects to managed hosting or the cloud. Posted: 10 Nov 2014 \| Published: 10 Nov 2014 TOPICS: Cloud Computing \| Cloud Storage \| Cloud Storage Services \| IT Industry \| IT Management \| IT Outsourcing Services \| IT Systems \| Outsourcing \| Server Virtualization

Top 10 Things to Consider for Mobile Video Collaboration Success sponsored by Avaya WHITE PAPER: Success with mobile video collaboration hinges on careful planning. This brief resource counts down 10 considerations that will help ensure your mobile video strategy is well-thought-out, properly-sized, and future-ready. Posted: 14 Aug 2013 \| Published: 31 Dec 2012 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Software \| Communications Systems \| Mobile Device Management \| Mobile Workers \| Smart Phones \| Tablet PC \| Video Chat Software \| Video Telephones \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems

School Bus Tracking Market Brief sponsored by AT&T Corp WHITE PAPER: This paper discusses how mobile resource management (MRM) solutions can give administrators greater visibility into the location of assets and help organizations create a safer, more cost-effective transportation system. Posted: 13 Oct 2011 \| Published: 13 Oct 2011 TOPICS: Mobile Device Management \| Mobile Workers \| Wireless Computing \| Wireless Hardware \| Wireless Industry \| Wireless Infrastructure \| Wireless Messaging \| Wireless Networks \| Wireless Systems \| Wireless Telephony Systems

Maintaining 3G and 4G/LTE Quality of Service sponsored by Gigamon WHITE PAPER: This white paper details the need for visibility to sustain quality service for users while also staying innovative. Posted: 07 Oct 2013 \| Published: 08 Oct 2012 TOPICS: Communications Systems \| Enterprise \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers

UC&C Technology Adoption Leads to Increased Business Value sponsored by Cisco WHITE PAPER: This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies. Posted: 02 Apr 2014 \| Published: 31 Jul 2013 TOPICS: Business Intelligence \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Customer Interaction Services \| Customer Satisfaction \| Enterprise \| IT Departments \| IT Spending \| Productivity \| Project Management \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems \| VoIP

Plantronics UC Toolkit Adoption Guidelines for Success sponsored by Plantronics WHITE PAPER: Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology. Posted: 10 Feb 2011 \| Published: 10 Feb 2011 TOPICS: Audio Equipment \| Audio Standards \| Communications Systems \| Integration Testing \| Productivity \| Telecommunications Standards \| Telephones \| User Experience

Enabling Innovation and Surpassing the Competition with Visual Collaboration sponsored by Vidyo, Inc. WHITE PAPER: This exclusive paper discusses how visual collaboration can be utilized by small to midsized businesses in order to significantly improve productivity and drive innovation. Read on to find out more. Posted: 28 May 2014 \| Published: 28 May 2014 TOPICS: Collaboration \| Collaborative Applications Software \| Communications Diagnostic and Test Equipment \| Communications Hardware \| Communications Networks \| Communications Software \| Communications Systems \| Videoconferences \| Videoconferencing Hardware \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Standards \| Videoconferencing Systems