WHITE PAPER:
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
WHITE PAPER:
Forward-thinking organizations are turning to enterprise learning in their quest to be better informed, better skilled, better supported at the point of need, and more competitive in their respective marketplaces.
WHITE PAPER:
This white paper provides an analysis of a comprehensive survey with 144 senior IT managers examining the impact training and skill level had on the success of 377 IT projects.
WHITE PAPER:
This white paper discusses the technology that can be deployed to extend talent management practices across the enterprise with a focus on leadership positions.
WHITE PAPER:
What’s the truth behind the failure of many BI projects? Read this paper to learn the main factors leading to disappointment. These pitfalls are not those of new entrants to BI but have been repeated by smart and well managed companies worldwide.
WHITE PAPER:
This white paper introduces a customized learning assessment work package that extends the value of one business intelligence and performance management platform by teaching your business users the skills they need to drive success.
WHITE PAPER:
The CollabNet Agile Coaches have observed patterns and key milestones in the way organizations adopt and scale Agile. "Agile Transformation Strategy," by Angela Druckman, CollabNet Certified Scrum Trainer and Agile Transformational Coach, outlines a sound strategy and transformational "blueprint" to help guide organizations on the path to Agility.
WHITE PAPER:
BI solutions are fast becoming a mainstay for organizations that recognize that proper collection and analysis of information can improve critical business processes. This paper provides key evaluation concerns for organizations looking to implement comprehensive training to ensure the success of their enterprise BI projects.
WHITE PAPER:
This paper will explain how education and training programs from SAP are now offered in a wide variety of delivery options to meet the needs of today’s workforce. This paper will also introduce you to the flexible training options now available from SAP, as well as some innovative new offerings just released in the last few months.
WHITE PAPER:
This white paper contains critical information about spear phishing and how to prepare your users and systems from falling for these targeted attacks being masked as trustworthy content.
