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This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.
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Access this resource to unveil 10 industry recommendations on how to capitalize on Asia's tech-savvy population and implement enterprise mobility into the workplace.
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This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.
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Mobile applications are radically altering the way businesses operate and how they interact with their employees and customers. Read this paper to learn performance management techniques that will allow you to confidently provide the same high level of service for mobile applications that your legacy applications now deliver.
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Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
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This insightful white paper summarizes research from Forrester regarding current usage trends and perceptions of unified communications among midsize organizations around the world.
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When resources and budgets are constrained, IT executives must find ways to increase application capabilities and performance without increasing costs. View this resource to learn how performance management, software as a service (SaaS) is an alternative approach that avoids the up-front costs of buying the software.
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This white paper examines a new mobile barcode solution for consumer engagement, which is helping to connect the offline world with the online world.
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This exclusive white paper discusses a set of mobile tools from industry titan Citrix that provide a complete, integrated and scalable solution to deliver applications and data to any device with full security and a high-performance user experience.
